At the Future Focus Conference on the Gold Coast, one of the most inspiring sessions explored how Virtual Assistants (VAs) are revolutionizing travel agencies. The session, "Unlocking Efficiency: Recruiting Your Perfect Virtual Assistant," featured industry experts Kirsty Eccles (Meridian Travel), Holly Velardo, and Chii Tseng-Macaraig (ATAC’s very own VA, now rebranded as an Administration Assistant).

 

The discussion offered practical advice and real-world success stories, inspiring agents to consider how VAs could enhance their businesses.

 

Top Takeaways for Travel Agents

Qualities to Look For: Recruit VAs with strong organizational skills, excellent communication, and experience with tools commonly used in the travel industry.

Improved Work-Life Balance:

Kirsty Eccles credits her VA, Richelle, for allowing her and her sister to reclaim work-life balance while achieving pre-2019 turnover levels.

Holly Velardo relies on a team of five VAs to provide 24/7 client service while balancing life as a mother of five.

Streamlined Operations: Delegating tasks like client enquiries, social media, and back-office management enables agency owners to focus on growth.

Building Strong Relationships: Regular meetings, clear expectations, and open communication are key to success. Meeting your VA in person can deepen the relationship and boost team motivation, as ATAC experienced when hosting Chii in Australia.

Future Opportunities: With AI and automation tools evolving, VAs will continue to play a pivotal role in enhancing efficiency and client satisfaction.

 

Why Consider a VA?

Panelist Kirsty Eccles wrapped up the session with a powerful statement:

"I wish I had employed a VA five years ago. It’s been a game-changer for my business and my life."

 

ATAC’s Experience with a VA

Since 2022, ATAC’s VA, Chii, has managed essential operations like ATAC360 uploads, Facebook posts, and project management tools. Reflecting her critical contributions, Chii’s title has been updated to Administration Assistant—a testament to how VAs can become indispensable members of the team.

 

Is It Time to Hire a VA?

Whether you’re looking to free up your time, enhance productivity, or take your business to the next level, a VA could be the solution you’ve been looking for.